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We provide optimal shipping answers based on shipment info, which truly allows customers to relax at home and watch TV while waiting for cross-border goods to arrive at their destination. Even the popular DDP solutions on the market may encounter customs inspection risks and detention fee risks. However, E-commerce All-Inclusive Price Solution will cover all possibilities and provide the most professional and scientific solution.
Without Commitment, there is no E-commerce All-Inclusive Price Solution. Packaged service are inevitably accompanied by opaque operations and it's meaningful only if they fulfill their commitment to meet all customer needs. No factor should be an excuse for service providers to meet customer needs. And with TranBay's insurance service, we have 100% confidence in fulfilling every Commitment.
You thought, you thought, you thought. You think that the option you choose is the cheapest option for you. In fact, you don't know that there is another option that is beyond your understanding. If getting the lowest price is what you expect, then we'll still make it happen.
E-commerce All-Inclusive Price Solution is our specialty service, designed to revolutionize e-commerce logistics!
#1. It is a solution.
#2. It is an extension of DDP&D2D (Door to door) service.
#3. It's a commitment.
Its origin:
The dazzling array of logistics products troubles e-commerce sellers, who don‘t’ know what transportation options are suitable for their products.
Sometimes, an e-commerce seller hopes that their goods can arrive in 20 days. They think that airship is the only option, so they choose regular air. But they may not realize that their products can also arrive in the United States & the United Kingdom in 20 days by sea or by truck from China.
Sometimes e-commerce sellers want to transport their own special gadgets to a certain destination, but due to different customs, this product may only be able to go through specific transportation channels (may only be shipped by sea or may only choose the DDP plan). But e-commerce sellers are not logistics experts, so they don’t know.
...and so on,
So now TranBay is here! Tell us what you need, where it's going, and when it needs to be there. Sit back and relax as we work our magic, saving you time and money. With this all-inclusive package, all you have to focus on is price and our commitment.
Moving Responsibly, Delivering Sustainably
Once you experience it once you will know,
“I only paid for ocean shipping but TranBay put it on a plane and arrived at its destination quickly, it is amazing!!”
It’s not magic, it’s professionalism that makes it all happen.
We fulfill our commitment and meet your expectations.
1. Lead Time VS Transport Time:
For D2D (Door to door) shipments,
Lead time is calculated from the point when the freight forwarder picks up the goods (or when the supplier delivers the goods to the freight forwarder's warehouse in China) until they reach the final destination. It encompasses the entire service duration provided by the freight forwarder.
Transport time is often calculated from the sailing date until the final destination. It typically excludes the time during which your goods are held at the freight forwarder's warehouse and the Chinese terminal awaiting vessel loading.
Without any specific clarification, the time figures on a freight forwarder's quotation for ocean freight should typically refer to transport time, whereas for air shipments, they should denote lead time. If your freight forwarder emphasizes the takeoff day for air shipments, they might be exploiting this misunderstanding to reduce the level of service provided to you.
2. Working Day & Calendar Day
Typically, if a freight forwarder mentions "Working Day", their actual lead time might be double the number of working days. Weekends, Chinese national holidays, destination country holidays, strikes, etc., are not included in their estimated time frame. TranBay's quotations and analyses do not consider 'Working Days' as a reference. This is an irresponsible practice, rendering such time frame analyses meaningless. TranBay's default quotations are all based on Calendar Days, aiming to provide sufficient assurance for non-professional small-scale e-commerce sellers regarding their logistics transportation.
3. Estimated Delivery Windows represent one to two-week intervals during which you (or your Amazon and your warehouse) may expect to receive your shipment. Our logistics experts meticulously analyze all variables to provide you with an accurate delivery window, taking into account the time of shipment handover. This allows you to confidently assess the estimated arrival time of your goods.
Of course, you can create your own shipping plan and choose to ship some goods by air and others by sea, but this approach requires strong market analysis skills. You'd need to accurately predict the transit times for each shipping method, along with their costs. Plus, you'd have to be familiar with Amazon's Delivery Window and appointment policies.
However, when you choose the E-commerce All-Inclusive Price Solution, all you need to do is tell us when you want your goods to arrive and your estimated logistics budget, and we'll handle the rest. We make specific promises regarding the time frames for the E-commerce All-Inclusive Price Solution, and if we fail to meet those promises, we'll compensate you.
This takes the complexity out of your supply chain decisions. In reality, we act as your outsourced supply chain management team. We’ll assist with logistics analysis and strategic planning, saving you the cost of hiring a full-time supply chain specialist, offering expert advice, and even providing compensation guarantees.
At TranBay, once you choose the E-commerce All-Inclusive Price Solution, we provide you with Time Assurance. This means we will compensate you or fulfill our commitments if there are issues like customs inspections or problems with Amazon receiving your goods. For us, the only real force majeure events that could prevent us from fulfilling our commitments are things like large-scale strikes or wars. Customs inspections or issues with shipping companies not keeping their schedules aren’t considered force majeure—those are just excuses. For example, ocean carriers now offer “space guarantee” services, which means if you book a COSCO container with a guaranteed space, your goods won’t be rolled over to another voyage. As for customs inspections, they mostly depend on the clearance ability of your freight forwarder. DDU or DAP shipments rarely face customs inspections, while DDP shipments often contain products with questionable values. Some unprofessional freight forwarders exploit loopholes, which can trigger customs checks. At TranBay, we don't use these kinds of excuses to avoid fulfilling our commitments. We are a responsible freight forwarder.
Yes, we do offer drop shipping services, and we can manage your POs based on your ASINs or variations. We have a specialized logistics system for clients, where you can log in and directly click to confirm which products will be sent to which customers. It’s a one-unit-at-a-time fulfillment service.
However, this service is not available to all customers. If you haven’t used our shipping services from China to the U.S., and only have a small number of units to fulfill using our U.S. warehouse, we won’t be able to provide this service. Drop shipping can be quite complex, and our primary focus is on large shipments rather than small-scale fulfillment.
Typically, our final mile delivery is handled by trucking companies. In some cases, once the goods reach the port, they might be transported by rail to the destination state or province, and then delivered by truck to the final location. The details of our trucking partners are considered proprietary for competitive reasons, but the major express companies we work with for final delivery, such as UPS, FedEx, DHL, and DPD, are known to all of our clients. When we quote for shipments, many of our customers specifically request "Sea + UPS," meaning they want their goods to be delivered via a large express company after arriving at port, rather than using our own trucking service. Some clients prefer to use our own trucks, though, to ensure optimal cost allocation. It's worth noting that UPS/FedEx have a lot of additional charges tied to various conditions, like overweight surcharges if a carton exceeds 22.5 kg, or oversized charges if the dimensions are over 80 cm. However, when you choose our own trucking service, you'll hardly encounter any extra fees.
Yes, we offer 24/7 live support, so no matter what time it is—even in the middle of the night in China—we've got someone on duty ready to help. Whether you need a quote, want to track your shipment, or even need to escalate an issue with one of our sales reps, just give us a call on our international hotline: +8615377327800, or shoot us an email at info@tranbay.cn. We guarantee a response within 2 hours. Trust me, a responsible freight forwarder should be doing this, and we're proud to be one of them.
